Support & Troubleshooting
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Supported Devices
Here at Outplay, we are always working hard to create the best experience possible. For us to continue creating new and exciting updates for...
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Why are adverts not loading?
Adverts in the game are managed by our advert providers who might have a set criteria for their ads due to this sometimes there might be a p...
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How do I contact Support?
If you are accessing this page through the in-game support section you can click on the chat icon on the top right of the page.If you are us...
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Why is my game freezing? (Android | Google)
If you are experiencing a freeze/hang or general performance issues in the game, please try the following troubleshooting tips: 1...
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Why is my game freezing? (iOS | Apple)
If you are experiencing a freeze/hang or general performance issues in the game please try the following our troubleshooting tips:&nbs...
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Why is my game crashing or freezing? (Android | Amazon)
If you are experiencing a crash or freezing/hanging in the game, please try the following our troubleshooting tips: 1) Ensure you have ...
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Amazon Devices - What does "end of support" mean?
It means that after version 1.33, Amazon devices will no longer receive new updates, the game will be taken off the store and at a later dat...
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