If you have already purchased the Fortune Hearts event bundle, then you will have to wait for sometime for the free tickets offer to appear again on this bundle. You are allowed to collect the free tickets once every 4 hours. Once the current 4 hour window ends, then you will see the offer again.
Note: You are not blocked from making further purchases of the Fortune Hearts event bundle. But you will be receiving the Free Tickets only for your first purchase in a given 4 hour window.
In case you do not see the free tickets offer in the shop even after waiting for 4 hours, then please ensure the following conditions are true, before reaching out to our customer support team.
Please make sure the event is still active. If the event has ended, you will not be able to view or access Heart's Fortune Hearts in the game.
You are playing from a location where this event is available. You can find this list here. If you are not from any of these locations, you will not be able to see the pumpkins in the game.
You are connected to the Internet.
You have accepted the latest Terms& Conditions for the Heart's Fortune