All payments in Mystery Match Village are processed through Google Play or Apple stores (depending on your device). If you would like a refund for an in-app purchase, we would first recommend contacting the Store in the first instance.
For iOS (Apple) devices:
All refunds need to be processed through Apple.
Please follow these steps to begin the refund process:
- Go to reportaproblem.apple.com
- Sign into your iTunes account
- Scroll through the list until you find the purchases from Mystery Match
- Click "Report A Problem"
- Choose a problem from the drop-down list, and provide any information you can with regards to the purchase
- Click "Submit"
For Android (Google Play) devices:
Please follow the below link begin the refund process: