How do I contact Support?

If you are accessing this page through the in-game support section you can click on the chat icon on the top right of the page.If you are us...

When is Support available?

The times below are based on British Summer Time.Monday9am - 5pm (BST)Tuesday 9am - 5pm (BST)Wednesday 9am - 5pm (BST)Thursday 9am - 5pm (BS...

Help! I can't hear music or sound effects!

If you can't hear any music or sound effects, please try the following suggestions:Make sure the music and sound effects are turned on in th...

Why does my connection to the server keep dropping?

If your connection to the server keeps dropping, please try the following suggestions:Make sure your internet connection is stable.If you ar...

Why is my game crashing? (iOS | Apple)

If you are experiencing a crash in Mystery Match Village, please try the following troubleshooting tips:1) Ensure you have the latest versio...

Why is my game crashing? (Android | Google)

If you are experiencing a crash in Mystery Match Village, please try the following troubleshooting tips: 1) Ensure you have the latest ...

I've found a bug!

If you think you have found a bug in the game please follow these steps:Make sure your game is updated to the latest versionRestart your dev...

I have an idea to improve the game!

If you have ideas and suggestions, you can contact us through our customer support. We would love to hear your ideas for improving the game!...